Problem Solving as a competitive advantage
With growing complexity, interconnectivity and an increasing need for alignment, problems become more and more difficult to resolve. How fast and sustainable problems are solved, has a significant impact on productivity and customer satisfaction. Causenode understands problem solving as a competitive advantage. Our mission is to empower you to unlock your full problem-solving potential and to equip your organization with the right tools to effectively tackle future challenges.
I am Sascha Laufenberg, your ally for problem solving and CEO of Causenode. I have more than twelve years of hands-on experience in consulting, coaching, training, and facilitating solutions for complex technical and business problems across various industries and regions.
I have a proven track record of delivering significant ROI for my clients by improving their first-fix-time-rate, reducing the mean time to resolve, streamlining handover points, and enhancing customer experiences. My mission is to empower organizations with the skills and tools to excel in problem solving.
Solution and Services
Live Problem Facilitation
A technical problem is making your life more difficult?
I guide your technical experts through a proven and powerful problem solving process to the root cause.
Return-On-Investment
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Significantly faster resolution
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Low probability of recurrence
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High quality documentation and reporting to internal and external clients
If you answer yes to any - this is for you!
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I struggle to restore service effectively
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I cannot find the root cause to a tough problem
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I want to make sure we learn from a previous problem
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We need someone to facilitate an important decision
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We need to secure an upcoming event or activity
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From Reactive to Proactive
Do you want to move away from Fire Fighting and to become more proactive?
A common threat across organisations is the risk of slipping into a fire fighting culture. This costs time, money, causes stress to your employees, destabilises your system and subsequently leads to customer dissatisfaction.
Together, we will map the current state and a desired future state. Then we will design an improvement plan and accompany you all the way during the implementation.
Return-On-Investment
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Less fire fighting
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More time to work on improvements
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Cost savings
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Improved customer satisfaction
"I had the pleasure of working with Sascha during my time at Kongsberg Automotive, when he joined us as an external consultant and problem-resolution expert from Kepner-Tregoe.
Our collaboration was both enjoyable and eye-opening. Sascha has an incredible talent for making complex root cause analysis feel structured, approachable, and effective. I learned a tremendous amount from him - lessons that stuck with me and that I still apply in my work today.
What impressed me most is that he doesn’t just solve problems - he equips people with the tools and confidence to solve them themselves. Working with Sascha was a real privilege, and I can wholeheartedly recommend him to anyone looking to bring structure, clarity, and long-lasting value to their organization."
Dr. Georgiana Tirca-Dragomirescu, Ex Innovation Manager & SMA Knowledge Owner at Kongsberg Automotive
Troubleshooting Training
You want to resolve problems quicker and more effectively?
In an innovative and fun problem solving simulations, participants get equipped with a technique that is instantly applicable and has a direct impact on the First-Fix-Time-Rate and Mean-Time-To-Restore Service.
"Great concept, very engaging - even if you can only apply a fraction of it in your daily work, it will already provide a real advantage for yourself and for the customers." (Maximilian Wiese, Product Support Manager at GEA Separators)
Return-On-Investment
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Significantly reduced Mean-Time-To-Restore (MTTR)
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Improved Mean-Time-Between-Failures (MTBF)
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Higher OEE
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Increased customer satisfaction
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More streamlined handovers
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Better collaboration and communication
Target group
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Everyone who wants to be better at troubleshooting issues (e.g. 1st level, Maintenance, Production)
Root Cause Analysis Training
You want to solve complex problems once and for all?
Learn a powerful, established process to find the root cause of technical problems. Every problem solving training is tailored to your organisation and embedds Best-Practices from your industry. For instance, in an automotive setting the focus is often on 8D problem solving while for medical device & pharmaceutical companies Root-Causee-Analysis is often centered around CAPA and A3.
Return-On-Investment
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Lower recurrence of problems
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Faster identification of the root cause
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More confirmed root causes
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Better alignment and transparency towards the customer
Target group
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Everyone who deals with problems and is involved in Root Cause investigation (e.g. Quality, Problem Management)
"Sascha is the best trainer I ever worked with. He‘s not only expert in what he teaches. He has also the great ability to dive into his customers business and situation. Paired with a great balance between theoretical knowledge and practical experience, Sascha is my Go-To-Guy in matters of critical thinking and problem solving packed in reusable processes. Last but not least, working with Sascha is fun, which makes everything easier."
Peter Redman, Ex Lead for Incident & Problem Management at Postbank
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